Refund & cancellation

• You can cancel from the clinic portal at any time, or by writing to support@mostofa.me.
• Cancelling stops future invoices. Your clinic stays open until the end of the period you have already paid for.
• Changing plan takes effect from the next billing period unless you ask for it to apply immediately.

• Our mistake — a duplicate charge, a charge after you cancelled, or a charge for a plan you did not choose — is refunded in full.
• Unused time on a yearly plan can be refunded pro rata if you cancel within 14 days of the charge. After that, yearly plans run to the end of the year you paid for.
• Monthly plans are not refunded for the current month; cancel and the clinic stays open until it ends.
• A clinic closed for breaking the terms of service is not refunded.

Refunds go back to the payment method the charge came from. Depending on the provider this can take a few working days to show.

If an invoice is not paid by its due date the clinic enters a grace period. If it is still unpaid when the grace period ends, the clinic is suspended: the booking site goes offline and the clinic portal shows only billing until the balance is settled. Your data is kept while the clinic is suspended. Pay the invoice and the clinic comes back straight away.

This policy is about what you pay us. Refunds of consultation or test fees to your patients are between you and them, under your own policy (Settings → Policies in the clinic portal), and are recorded against the patient’s invoice.

Write to support@mostofa.me from the email on your account with your clinic address and the invoice number. We answer within two working days.