Terms of Service

When you sign up you choose a plan and a subdomain. The subdomain is reserved for you the moment you submit. Your request is then reviewed; once payment is confirmed we approve it and build the clinic. Nothing is provisioned, and nothing is billed, until approval.

You must give accurate business and contact details and keep them current. You are responsible for everything done under your account and the staff accounts you create, so keep passwords private and remove staff who leave.

You must be at least 18 and able to enter a binding contract on the clinic’s behalf.

• Each clinic has one plan. Plans are billed monthly or yearly, in advance, in the currency shown on the pricing page.
• There is no free trial. Your first billing period starts on the day the clinic is approved — not on the day you signed up.
• Plan features and limits (doctors, staff, branches, appointments, lab, SMS credits, custom domains and so on) are those listed for the plan at the time. You can change plan from the clinic portal.
• If an invoice is not paid by its due date the clinic enters a grace period; if it stays unpaid the clinic is suspended and its booking site goes offline until the balance is settled. Your data is kept during suspension.

Refunds and cancellation are covered in the refund policy.

You run your clinic. You are responsible for the care you provide, for what your doctors record and prescribe, for your fees and invoices, and for holding the licences and registrations your clinic and its doctors need (including DGHS licensing and BMDC registration). The platform is a record and workflow tool; it does not give medical advice, and the medicine catalogue is reference information, not a substitute for clinical judgement.

An SMS gateway or mail server you connect is your own account with that provider, under its terms. Payments your patients make to you are yours; we do not hold them.

You must not use the platform for anything illegal, to send spam, to host malware, or to harm the platform or other clinics.

Your subdomain on mostofa.me is yours for as long as the clinic exists; it is not transferable and we may reclaim an address that has been reserved but never approved, or that breaks these terms.

On plans that allow it you can connect a domain you own. Once its DNS verifies it becomes the clinic’s canonical address and the subdomain redirects to it. You remain responsible for owning and renewing that domain.

Your patients’ records, your staff and your settings belong to you. We store and process them only to run your clinic, as described in the privacy policy. We keep the platform’s own copies (backups, logs) for as long as they are needed to operate it safely.

You are responsible for your patients’ personal and health information: you must have their consent or another lawful basis to record it, keep staff access to what each role needs, and answer patients who ask for their records.

We work to keep every clinic online, but we cannot promise uninterrupted service: maintenance, upstream failures and events outside our control can cause downtime. We will tell clinics about planned maintenance where we can.

We improve the platform continually and may add, change or retire features and plans. Where a change removes something a plan included, we will give reasonable notice.

You can close your clinic at any time from the clinic portal or by writing to us. We may suspend or terminate a clinic that is unpaid past its grace period, breaks these terms, or puts the platform or other clinics at risk; where practical we will warn you first.

When a clinic is terminated its booking site goes offline and its data is deleted after a retention period, during which you can ask for an export.

The platform is provided as it is. To the extent the law allows, we are not liable for lost income, lost profits or indirect losses, and our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law.

We may update these terms. The date at the top tells you when. Material changes will be announced in the clinic portal or by email before they take effect; continuing to use the platform after that means you accept them.

Questions: support@mostofa.me, or the contact page.